1. Bridging the digital divide for underserved communities
2. Ensuring equal access to technology for all individuals.
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The Kennett Library provided the ideal backdrop for the second installment of the “Conversations for Compassionate Change” series, organised by the United Way of Southern Chester County. The topic of discussion was “Digital Equity: Connecting the Unconnected,” a subject that, while new to some, has been the focus of conscientious efforts at the federal, state, and local levels over the past three years.
One positive development is the United Way of Southern Chester County’s advocacy for digital equity as a means to make a difference in the lives of seniors, low-income individuals, and non-English speakers who are being left behind in the digital world. The longer this gap persists, the wider it becomes.
“Internet For All” Initiative
The motto at the federal, state, and local levels is “Internet For All,” with a focus on four key areas: broadband access, digital skills, devices, and affordability.
On April 30th, the conversation took place at the Kennett Library, bringing together non-profits, United Way Board members, government officials, library staff, community members, and other stakeholders. Terry Vodery, CEO of the United Way of Southern Chester County, led the discussion with Joan Holliday and Jim Mercante, Co-Founders of the Chester County Digital Alliance, and Michele Moll, Executive Director of RSVP, serving as presenters.
Digital Inequity in Chester County
Chester County residents impacted by digital inequity are those falling under the Federal Poverty guidelines and the population classified as Asset Limited; Income Constrained: Employed (A.L.I.C.E.), who earn above the Federal Poverty level but struggle to make ends meet.
According to data from the US Census Bureau in July 2023, around 165,000 residents in Chester County are facing financial challenges. Access to adequate internet services at home and cell coverage comes at a cost, leaving these residents excluded from the digital landscape. Attendees at the event believed this number could be higher due to underreporting.
Empowering the Vulnerable Community
The main focus of the conversation was on empowering the vulnerable community to embrace and utilise digital technology for societal engagement. Seniors often express apprehension about using cell phones or computers due to security concerns, while low-income individuals may have a device but lack the means to pay for services or internet access.
RSVP, a non-profit organisation offering digital literacy training, has emerged as a key partner in Southern Chester County. They have developed basic computer training programmes in English and Spanish, starting with cell phones and progressing to Chromebooks or laptops. The initial emphasis is on internet safety, paving the way for learning to use Zoom, create emails, download apps, and navigate the web. These foundational skills enable individuals to access telehealth services, explore job opportunities, connect with loved ones, and engage in online learning.
RSVP volunteers collaborate with the Chester County Digital Alliance (CCDA), a volunteer organisation advocating for digital equity at the county level. There is potential for PA State funding later this year to support digital literacy and digital navigation initiatives.
Following the productive discussions at the April 30th meeting, organisations like LCH and Path Stone are seeking RSVP Volunteers to assist with digital literacy education tailored to their specific client demographics.
The Kennett Community Coffee Klatch also participated in a session on internet safety. The goal is for RSVP’s programmes and outreach efforts to have a ripple effect, as more residents hear about their friends and family acquiring new skills and seek training themselves.
Advocacy for Affordable Internet Access
During the pandemic, federal funding was allocated to reduce the cost of internet services for low-income families through the Affordable Connectivity Program (ACP). Unfortunately, this funding has now ended. Advocacy efforts are underway to urge federal congressional leaders to reinstate ACP or introduce a similar programme that subsidises internet costs.
Access to broadband, devices, digital skills, and affordability are key areas of advocacy. Will you join in the effort to connect the unconnected?
“The Story of Kennett – Shaping the future one child at a time,” a book by Joan Holliday and Bob George, is available for purchase on Amazon and at the Mushroom Cap. For further enquiries, contact Joan at: dochollisv@aol.com
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1. Long-tailed: “Digital equity connecting unconnected Daily Local”
2. Long-tailed: “Connecting unconnected Daily Local digital equity”.
