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Accident – Death – Obituary News : : 1. Air India Bangalore-San Francisco flight incident
2. Metal in Air India passenger food incident
Air India confirms the presence of a foreign object in a passenger’s meal on a Bangalore-San Francisco flight, originating from the vegetable processing machine of its catering partner. The airline’s Chief Customer Experience Officer, Rajesh Dogra, addressed the incident after a passenger discovered a blade-like metal piece in the food. The airline has taken steps to prevent such occurrences in the future, apologizing to the affected customer and promising enhanced measures. This is the second food-related incident involving Air India’s long-haul flights, highlighting the importance of food safety and quality control. Passengers’ concerns about the airline’s catering service and overall experience have raised questions about the airline’s standards.
1. Air India Bangalore-San Francisco flight incident
2. Air India passenger food contamination
Foreign Object Found in Air India Meal
A week after a shocking incident on an Air India flight from Bangalore to San Francisco, where a passenger discovered a blade-like metal piece in his food, the airline has confirmed the presence of a “foreign object” in the meal. The incident took place on a long-haul flight, raising concerns about food safety and quality standards onboard the airline.
Investigation Reveals Source of Foreign Object
The airline’s Chief Customer Experience Officer, Rajesh Dogra, stated that the foreign object came from the vegetable processing machine used at the facilities of its catering partner. This revelation sheds light on the potential lapses in quality control and food safety practices at the catering facilities that supply meals for Air India flights.
Passenger’s Alarming Discovery
The passenger, Mathures Paul, who found the metal piece in his meal, took to social media to share his experience. He described the incident as alarming, highlighting the potential dangers of foreign objects in food served onboard an aircraft. The incident not only raised concerns about the quality of food served but also questioned the overall safety measures in place during meal preparation.
Reassurance and Apology from Air India
Air India has assured passengers that they have taken steps to prevent any recurrence of such incidents. The airline has worked closely with its catering partner to strengthen measures, including more frequent checks of the processing equipment. Dogra expressed deep apologies to the affected passenger and reiterated the airline’s commitment to ensuring the safety and comfort of all passengers onboard their flights.
Previous Incidents Raise Concerns
This is not the first food-related incident involving Air India’s long-haul flights. Just days before this incident, a business-class passenger on a New Delhi to Newark flight had complained about being served “uncooked” food and encountering dirty seats. These incidents highlight the importance of maintaining high food safety and quality standards in the aviation industry.
In conclusion, incidents like these serve as a reminder of the critical importance of stringent quality control measures in food preparation for airlines. Passengers rely on airlines to provide safe and hygienic meals during their journeys, and any lapses in this regard can have serious consequences. Air India’s swift response to the incident and their commitment to improving food safety practices are crucial steps towards ensuring a safe and comfortable travel experience for all passengers.
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