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Accident – Death – Obituary News : : 1. Air India food safety incident
2. Air India metal blade in meal
Air India is under scrutiny after a passenger found a metal blade in their in-flight meal, prompting an investigation by Chief Customer Experience Officer Rajesh Dogra. The airline traced the foreign object to their catering partner’s vegetable processing machine and is taking steps to prevent future incidents. The incident occurred on a flight from Bengaluru to Bangkok, where the passenger discovered the blade in their fig chaat. Despite being offered a free business class trip as compensation, the passenger rejected it, calling it a bribe. Air India’s response to the incident has raised concerns about food safety and customer satisfaction.
1. Air India takes responsibility for metal blade in on-flight meal
2. Air India addresses incident of foreign object in meal for flyer’s safety
Air India Passenger Discovers Metal Blade in In-Flight Meal
Recently, Air India found itself in the midst of controversy when a passenger on flight no 175 from Bengaluru to Bangkok made a shocking discovery in their in-flight meal. The passenger, while enjoying a fig chaat, found a metal blade hidden within the food, prompting immediate action.
Acknowledgement and Investigation
Upon being notified of the incident, Air India’s Chief Customer Experience Officer, Rajesh Dogra, acknowledged the presence of a foreign object in the meal of the guest. The airline’s investigation identified the source of the metal blade as the vegetable processing machine used at the facilities of their catering partner.
Preventative Measures
Dogra assured the public that Air India is working closely with their catering partner to implement stricter measures to prevent any recurrence of such incidents. This includes more frequent checks of the processor, especially after the chopping of any hard vegetables.
Passenger’s Account
The passenger, who discovered the metal blade, described the harrowing experience on social media. They expressed gratitude that no harm was done but raised concerns about the potential dangers, especially if the metal piece had been ingested by a child.
Compensation Offer
Following the incident, the unhappy passenger claimed that Air India offered a free business class trip to anywhere in the world as compensation. However, they declined the offer, labeling it as a bribe.
Despite the passenger’s refusal of the compensation, Dogra did not address the claim made by the individual regarding the offer.
Overall, the incident has raised questions about the safety and quality control measures in place within Air India’s catering services. It serves as a reminder of the importance of stringent protocols to ensure the well-being of passengers and prevent such occurrences in the future.
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