Qualtrics introduces AI across three product suites.: Qualtrics AI Launch
Product Suites AI Launch

1. Qualtrics AI integration
2. Qualtrics product suite enhancements
3. Qualtrics AI features

Qualtrics recently unveiled new AI capabilities aimed at enhancing organizations’ ability to connect with customers, prospects, and employees. These capabilities, showcased at the annual Qualtrics X4 conference, are integrated across three product suites – XM for Customer Experience, XM for Employee Experience, and XM for Strategy + Research. The Qualtrics AI suite leverages generative AI, machine learning, and natural language processing to provide actionable insights for experience management. For example, the Qualtrics Assist AI agent enables users to ask natural-language questions and receive deeper insights into customer and employee experiences. These innovations underscore Qualtrics’ commitment to investing $500 million in AI innovation and revolutionizing experience management.

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Qualtrics, a leading experience management company, has recently introduced new AI capabilities that promise to revolutionize how organizations connect with their customers, prospects, and employees. At the annual Qualtrics X4 conference, these cutting-edge capabilities were unveiled and will be integrated into Qualtrics’ three product suites: XM for Customer Experience, XM for Employee Experience, and XM for Strategy + Research. This new technology will enable companies to better understand customer needs, predict trends, address employee attrition, and enhance overall experiences.

One of the key components of this advancement is Qualtrics AI, a suite of AI-powered capabilities that are seamlessly integrated into Qualtrics products. By leveraging generative AI, machine learning, and natural language processing, Qualtrics AI enables organizations to extract meaningful insights from vast amounts of data collected from various customer touchpoints and operations. This powerful tool allows companies to build stronger connections with customers and employees, leading to increased loyalty, revenue growth, and reduced operating costs.

Qualtrics Assist AI agent is a standout feature of Qualtrics AI, offering users the ability to gain deeper insights into customer and employee experiences through natural-language queries. This interactive dashboard allows users to ask simple questions about feedback, receive actionable insights, and trigger automated actions based on XM data. With Qualtrics Assist, organizations can predict trends, simulate business impacts, and continuously enhance experiences to drive better decision-making.

Conversational feedback is another innovative capability powered by Qualtrics AI. This feature analyzes survey responses in real-time and generates personalized follow-up questions based on the context of the answers provided. By prompting respondents to offer more specific and actionable feedback, organizations can gain valuable insights while saving time and resources. Conversational feedback enhances the overall survey experience for both customers and employees, leading to more meaningful data and actionable insights.

Qualtrics’ commitment to investing $500 million in AI innovation is evident in the development of these new capabilities. Qualtrics AI is purpose-built for experience management, aiming to revolutionize how companies connect with their stakeholders and drive business outcomes. As Gurdeep Singh Pall, president of AI Strategy at Qualtrics, stated, “With the largest database of human sentiment in the world, Qualtrics is uniquely positioned to lead the way in AI-powered experience management.”

Qualtrics Assist is currently available in private preview and will be released for public preview in the second half of 2024. Similarly, Qualtrics AI-powered conversational feedback capabilities are already available for public preview, allowing organizations to experience the benefits of these innovative tools firsthand. With Qualtrics AI, organizations can unlock the full potential of their data, build stronger connections with customers and employees, and drive business growth through enhanced experiences.

In conclusion, Qualtrics’ launch of Qualtrics AI across its three product suites represents a significant step forward in the field of experience management. By harnessing the power of AI, organizations can gain deeper insights, predict trends, and enhance overall experiences for their customers and employees. With Qualtrics AI, the future of experience management looks brighter than ever.