Aniket Kalra and Himanshu Kumar Arrested for Hacking Swiggy Accounts and Duping Customers in New Delhi

New Delhi: Two individuals arrested for allegedly scamming people through hacking the popular food and grocery delivery app Swiggy have been identified as Aniket Kalra (25) and Himanshu Kumar (23), both residents of Gurugram, Haryana, according to a statement from a Delhi Police official on Monday.

The suspects reportedly employed an ‘Interactive Voice Response (IVR) system’ to gain unauthorized access to the Swiggy accounts of their victims, as per police sources.

The modus operandi involved hacking into the victims’ accounts, placing orders using their details, and then selling the grocery products at a discounted rate, leading to financial losses for the victims.

The arrests were made after a complaint from a woman residing in Sultanpur, who had lost Rs 97,197 from her Lazy Pay account linked with Swiggy. Following a technical investigation, it was revealed that the victim had received a call from an Automated Telephony Interactive Voice Response (IVR) System, informing her of an attempt to access her Swiggy account. Subsequently, unauthorized orders were placed using her account, with the deliveries taking place in Gurugram.

Further analysis revealed that the mobile number used for the deliveries was registered under fake ownership, leading to the apprehension of Aniket and Himanshu. During interrogation, Aniket confessed to his involvement in the scheme, disclosing that he had previously worked as a delivery boy for Zomato and Swiggy.

Ansh, a resident of Punjab, was identified as another accomplice who possessed data of individuals linking their payment methods with Swiggy accounts. Ansh targeted victims by using pre-recorded voice responses to gain access to confidential information, while Aniket facilitated the fraudulent transactions and deliveries.

Himanshu, who runs a medical shop in Gurugram, was responsible for transferring the illicit funds to various UPI IDs and accounts under the guise of legitimate transactions.

The investigation is ongoing to locate other individuals involved in the scam and to uncover any additional instances of fraud. The Deputy Commissioner of Police (South) Ankit Chauhan emphasized the importance of vigilance in safeguarding personal information and financial assets in light of such cybercrimes.

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